I may not make sense, it’s early in the morning and I’m going to let some thoughts go onto the page, here’s my initial reaction:
If you have a comms team, then that sounds like having a ‘public relations’, and then that also suggests whether or not that extends to other communications such as social media aside from e-mail, which then bleeds into marketing in general, and leads me to thoughts of who handles relationships with:
- Businesses / contractors (for the purpose of sponsorship, helping to get quotes for any work that needs doing)
- Regulatory or legal bodies
- The public
And an outlined approach of what that looks like, whether we care or turn down approaches from companies, how that’s arranged with the foundation, what would that look like in relation to individual hackspaces?
For now, for a firstname.lastname@example.org, I would say the directors would have access and visibility on it. If it scales to the workload and inbound e-mails being too much for directors to act on then that needs a comms team to prioritise messages coming in and you have the identification of cookie cutter type replies, to raising important ones with the directors, or forwarding them to if there’s a marketing team.
Though, these roles may overlap I guess?